FREQUENTLY ASKED QUESTION
FAQ
What is the estimated delivery time for my order?
Depending on the supplier, it can take from 5 to 14 days.
Is the product I see in the photo exactly what you receive ?
Exactly, all product images were provided by our suppliers who will send the product of your choice, according to the specifications you chose.
Can I return the product if I am not satisfied? How does the return process work?
We advise you to read the “Return and Refund Policy”, there you will have all the necessary information that will certainly clarify this doubt.
What should I do if the product arrives damaged or defective?
Contact us immediately and together we will take all necessary procedures.
How do I contact customer support if I have a problem after purchasing?
There are ways to contact us in the footer of the website, but if you have a specific question, you can access the “Contact us” option in the website header.
Where are the products shipped from? Do they come from different locations?
We have suppliers from all over the world, when processing your order, we normally check the supplier closest to you, according to the information given by you at the time of purchase, then we will send you all the information both from your address, how much of the product with the appropriate specifications given by you.
Are there additional shipping costs beyond the product price?
They used to exist, but now they no longer exist, the only price to be paid now in our store is for the product itself and that's it.
Can I track my order? How to get updates on delivery status?
After confirming the purchase of the product, you will receive a tracking code so you can track your product to see where it will be going until it reaches you, we don't have it yet, but certainly on the date you are, we will probably already have one way to return your orders from our own website, completely free of charge.
Are products available immediately or may they run out of stock?
All products in our catalog are available on this date, when they are not, you will see information on the product's website that it is out of stock, or we will remove the product from our catalog ourselves.
If the product doesn't meet my expectations, can I get a full refund?
Again, we advise you to read the “Return and Refund Policy”, there you will have all the necessary information that will certainly clarify this doubt.
What payment methods do you accept? Are they safe?
All payment methods offered by our store are secure, and they can be found at the bottom of the website, go there and you will have the answer you are looking for.
Do you offer guarantees for the products? For how long?
All products that we sell has 30 days guarantee.
How do I know my personal and financial information is safe when making an online purchase?
Our website is completely safe, just read the “Privacy Policy” and you will understand that, as it is a store, we are obliged to keep our customers' information extremely secure.
Do you have a physical store or are you just an online store?
Only online, because as we work with suppliers from all over the world, it is easier for us to manage all your orders online and not need to have a specific place to send the products.
Can I get help choosing the correct size for a product, such as clothes or shoes?
Of course, count on us for anything you need, any questions, you can ask us and we will be happy to answer you.
Do you sell authentic branded products or are they replicas?
We do not work with replicas, official products have their own name spelled correctly, the products may have a similar appearance, but in the names it is possible which is which.
What are the terms and conditions for purchasing in store?
Read the “Terms and Conditions Policy” and you will have all the information you are looking for to answer this question.
Do you offer payment installment options?
No, as we sell to more than one country we do not have this option, paying in installments makes orders take longer to ship, so for better efficiency in sending orders we prefer not to have this option.
Can I cancel my order if I change my mind? How does the cancellation process work?
The “Order Installment Policy” article present in the footer of the website will perfectly answer your question.
Do you have a privacy policy that protects my personal data?
Well, we do, just check the “Privacy Policy” present in the footer of the website.